{"id":582,"date":"2023-11-22T20:13:09","date_gmt":"2023-11-22T20:13:09","guid":{"rendered":"https:\/\/midi34.firmecreative.com\/politique-de-retour\/"},"modified":"2024-03-12T12:20:46","modified_gmt":"2024-03-12T12:20:46","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/midi34.firmecreative.com\/en\/politique-de-retour\/","title":{"rendered":"Returns policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your satisfaction is important to us. For any questions about our jewelry, their maintenance or your purchase, you can contact us at info@midi34.ca<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are not satisfied with your purchase, it is possible to make an exchange, a refund or claim store credit up to 14 days after purchase. The item must be returned within 30 days of purchase. If the 14-day period is exceeded, the request will be refused, unless otherwise stated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a return or exchange to be accepted, the following conditions must be met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must have proof of purchase. <\/li>\n\n\n\n<li>The jewelry must be in its original condition. It must not have been worn and it must not show any signs of wear or damage.<\/li>\n\n\n\n<li>The jewelry must be in its original packaging (display and pouch).<\/li>\n\n\n\n<li>The 14-day return period must be respected.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If any of these conditions is not met, Midi34 reserves the right to refuse the exchange or return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final Sales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that the following items are FINAL SALES:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Earrings<\/li>\n\n\n\n<li>Sales <\/li>\n\n\n\n<li>Candles <\/li>\n\n\n\n<li>Gift boxes <\/li>\n\n\n\n<li>Cleaning cloths<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return fees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Midi34 does not offer return labels. The customer is responsible for return shipping costs (envelope and stamp). If you decide to use a shipping method other than the one suggested below, the costs will also be at your charges and will not be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure :<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Please write to us at info@midi34.ca to make your return\/exchange request. <\/li>\n\n\n\n<li>Once your request has been made, you must return the jewels in a bubble envelope with a stamp ($1.90).<\/li>\n\n\n\n<li>Inside the envelope, carefully place the jewels and a note indicating your contact information: full name, e-mail address, return address, reason for exchange and your request (exchange or credit).<\/li>\n\n\n\n<li>Once we&#8217;ve received the return package, we&#8217;ll send you a follow-up e-mail and cover the cost of returning the item for exchange. For credit, your credit code will be emailed to you.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Midi34 Laurier Quebec store :<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For all purchases made at our store, please go to the store to make an exchange or return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Purchase at a sales point :<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For all purchases made at one of our points of sale, please contact the point of sale in the event of a return or exchange.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sales and promotions :<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All our sales are final sales. Promotions cannot be applied to orders placed outside the announced period of time. Please note that these deadlines are subject to change without notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not offer price adjustments on items purchased outside promotional periods.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your satisfaction is important to us. For any questions about our jewelry, their maintenance or your purchase, you can contact us at info@midi34.ca Returns and exchanges If you are not satisfied with your purchase, it is possible to make an exchange, a refund or claim store credit up to 14 days after purchase. The item [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-582","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns policy | Midi34<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns policy | Midi34\" \/>\n<meta property=\"og:description\" content=\"Your satisfaction is important to us. For any questions about our jewelry, their maintenance or your purchase, you can contact us at info@midi34.ca Returns and exchanges If you are not satisfied with your purchase, it is possible to make an exchange, a refund or claim store credit up to 14 days after purchase. 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For any questions about our jewelry, their maintenance or your purchase, you can contact us at info@midi34.ca Returns and exchanges If you are not satisfied with your purchase, it is possible to make an exchange, a refund or claim store credit up to 14 days after purchase. 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